UserWeb users can also edit their UserWeb profile after logging in to the site to update this setting. Yes, the MFA login prompt has an option to reset the MFA configuration for UserWeb users. The MFA login prompt has an option to send the code to the email address associated with your account.Ĭan I reset the MFA configuration on my account? What if I don't own a smartphone and therefore cannot install an authenticator app? If you do not receive any emails or do not have a valid email address associated with your account, contact UserWeb Support for help. Instructions will be sent to the email address associated with your account. The MFA login prompt has an option to reset your MFA configuration. What do I do if I lose my phone or get a new phone? If you do not receive any emails or do not have a valid email associated with your account, contact UserWeb Support for help. The MFA login prompt has an option to send the code to the email address associated with your account. What do I do if I don't have my phone with me? You can use any authenticator application of your choice and configure it to generate one-time passcodes to authenticate into the UserWeb, Cosmos, Vendor Services, and Epic on FHIR. Some sites, such as Cosmos, require the use of UserWeb MFA even when your organization uses its own MFA solution.ĭo I have to install the Epic Authenticator on my phone? Reach out to your Epic representatives to discuss more about this option. Yes, if your healthcare organization already requires MFA when accessing the UserWeb, you can continue using your organization's MFA solution. Emailed codes are valid only for 15 minutes.Ĭan my healthcare organization use its own MFA solution? In cases where you don't have access to your phone, you can receive a secondary code by email instead. Your authenticator app will work even when your phone cannot connect to the Internet. For security, each code is valid only for 30 seconds. The codes generated by your authenticator app through the TOTP authentication protocol are synchronized with the codes generated by the UserWeb. The UserWeb supports the use of any authenticator application installed on your phone. We've implemented the Time-based One-time Password (TOTP) authentication protocol, which is an extension of the one-time password (OTP) protocol that considers the uniqueness of the current time when generating the code. What type of MFA is supported by the UserWeb, Cosmos, Vendor Services, and Epic on FHIR? This level of protection is particularly important when you access sensitive systems over unsecured or public networks. If the initial factor (such as your password) is compromised, a malicious actor still needs the second factor to access the system. MFA requires you to provide something you know, like a password or personal identification number (PIN), and something you have, like a push notification acknowledgement or token code sent to a smartphone. Multi-factor authentication allows you to access your account only when you successfully present several separate pieces of information to an authentication process. As a result, if your password becomes compromised, a malicious actor might be able to gain immediate access to your UserWeb, Vendor Services, and Epic on FHIR account. The security of this method relies solely on the strength and security of your password. Single-factor authentication allows you to access your account when you provide a valid username and password. Select the Other option from the list of accounts.Enter the key displayed under the QR code on the UserWeb configure page.Finish the setup and enter the code when prompted for it.Select the duration/period as 30 seconds, the number of digits to be 6 and the algorithm to be SHA1.Enter the secret key displayed under the QR code on the UserWeb configure page.Enter the account name of your choice and enter organization as UserWeb.Open the app and click to create a new Manual Entry.Paste your secret key into the Secret Key field.Ĭonfiguring the authenticator app manually? Open your authenticator app and manually add a new site. If you are accessing the UserWeb, Cosmos, Vendor Services, and Epic on FHIR from your phone, click the Copy icon next to your secret key. If you are accessing the UserWeb, Cosmos, Vendor Services, and Epic on FHIR from your computer, open your authenticator app and scan the QR code. Use your favorite authenticator app or install one on your smartphone:Ĭonfigure UserWeb MFA with your Authenticator App MFA is required to access portions of the UserWeb, Cosmos, Vendor Services, and Epic on FHIR to protect your account and any proprietary information. This extra layer of protection ensures that someone cannot misuse your account, even if they have your username and password. Multi-Factor Authentication (MFA) improves the security of your account by requiring a secondary code to verify your identity.
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